Pragmatic conflict resolution

Conflicts happen every day. However, they often lead to deadlocks, stall progress and lead to trust problems. Mediation helps in achieving quick and clear agreements, which both parties can live and work with together.

In this seminar, you will learn to identify different points of view, find underlying interests and negotiate viable solutions. You will practise in different groups, either in the role of a neutral mediator or as one of two affected parties. You will be given instructions and demonstrations of the methods and go over both case studies and your personal situations.

The mediation methodology of the San Diego Mediation Center is taken as a basis.

Target group
HR and organisation developers, consultants, trainers, coaches, supervisors and mediators

"All conflicting parties must go into the mediation with a certain willingness to negotiate. There must be scope for a decision on solution options."
Ludovica Brachinger-Franke, Trainer and Consultant, ComTeam AG

Seminar contents

  • Concept: objectives, functions and principles of negotiating conflicts
  • Role: tasks and responsibilities of the conflict negotiator as a neutral person and as an affected person
  • Style: develop a personal style, be authentic, stay authentic
  • Structure: the six phases of the mediation process
  • Methods: discussion and question techniques in the mediation phases

Learning objectives

  • To be able to negotiate a conflict with two people
  • To be able to apply the six steps of mediation
  • To know the principles (common ground and differences) and the key (articulating feelings, work out interests/needs) of conflict resolution
  • To become clear about your role and task as a mediator
  • To be able to lead a structured conflict discussion as somebody affected by conflict, applying the principles of the mediation

How your company benefits from this

Pragmatic conflict resolution

  • Saves time, money and irritation
  • Helps in reinstating constructive cooperation
  • Prevents division between employees
  • Avoids the escalation of conflicts
  • Ensures a constructive culture of debate


If there are eight or more participants, we will provide two trainers.

Seminars, workshops and training courses in our academy in Gmund only take place in German. If you are interested in seminars or workshops in English, please contact our office.


04.05.2020 - 08.05.2020 Reservate/Book
Start 04/05/2020, 4:00 pm Location Kurstraße 2–8, 83703 Gmund, ComTeamHotel End 08/05/2020, 1:00 pm Trainer Heide Straub, Thomas Lindauer Duration 4 Tage Price EUR 2500 + 19% VAT + hotel: EUR 199/flat rate per day, including VAT
26.10.2020 - 30.10.2020 Reservate/Book
Start 26/10/2020, 4:00 pm Location Kurstraße 2–8, 83703 Gmund, ComTeamHotel End 30/10/2020, 1:00 pm Trainer Thomas Lindauer, Peter Kraushaar Duration 4 Tage Price EUR 2500 + 19% VAT + hotel: EUR 199/flat rate per day, including VAT
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